The agreement between us.

LAST UPDATED SEPTEMBER 14, 2026

These terms are the agreement between your business and Ainsworth Facility Solutions Incorporated, the Ontario company that operates Bidovi. By creating an account, or by clicking to agree at signup, you accept them. If you are agreeing for a business, you confirm you are at least 18 and have authority to bind it.

Who we are

Bidovi is operated by Ainsworth Facility Solutions Incorporated, a corporation registered in Ontario, Canada, with its registered office in Peterborough, Ontario. It is an independent company. Bidovi is not a ServiceMaster head office product, and ServiceMaster Brands has no involvement in it. ServiceMaster of Peterborough is the business where Bidovi was built and is one of our customers. References to it describe that origin, not a partnership, and nothing about your account depends on it.

Where we operate

Bidovi is offered to businesses located in Canada, outside Quebec. We do not currently operate in Quebec and do not accept signups from businesses there. If we begin operating in Quebec we will publish a French version of these terms first, as Quebec law requires.

The service

Bidovi builds, sends and files quotes. It ships with templates for commercial cleaning work, and we build templates for other trades as customers need them. We provide the service as it stands at the time you use it.

Features are added, changed and retired over time. Descriptions on this website of features that are planned or in development — additional intake channels, file-store and CRM connectors, per-user logins and engagement tracking among them — are not promises. A feature is part of the service only when it is available in your account. We will not remove a feature you rely on without telling you first.

Your account

One account covers your whole business. The owner is the administrator and the billing contact. You are responsible for everything that happens under your account, including anything sent from it. Keep logins private, and tell us promptly if you think one has been compromised. To protect your account and other customers, we may reset credentials or restrict access if we believe logins have been compromised or the service is under attack; we will tell you as soon as we reasonably can and restore access once the risk is dealt with.

Fees and billing

• The monthly plan is $100 plus HST per month. The annual plan is $1,100 plus HST per year, which is eleven months of the monthly price for twelve months of service.
• There is no minimum contract. Both plans renew automatically until you cancel — monthly on the same calendar day each month, annually on each anniversary of the day your paid year began.
• If we offer a free trial, it applies to the annual plan only, once per customer, and converts to a paid year unless you cancel before it ends. There is no free trial on the monthly plan.
• Payments are processed by Stripe. We do not see or store your full card details.
• Before an annual plan renews we will email you a reminder at least 30 days ahead. If we miss that reminder and you tell us within 30 days of the charge, we will refund that renewal.
• We will give at least 30 days' notice before changing prices, and a change never applies to a period you have already paid for.

If a payment fails

Access is suspended straight away. There is no grace period. We will email you the day a charge fails, and you can pay or cancel from the billing page at any time while you are suspended. While suspended, no new fees build up and your data is kept. If an account stays unpaid for 60 days we may close it.

Cancelling, and refunds

You can cancel at any time from the billing portal in your account. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then.

We do not refund unused time, whoever ends the subscription and whatever the reason. You are welcome to ask, and any refund we give is a one-off at our discretion, not a precedent. The single exception is the missed annual reminder described above.

We may end an account for non-payment or for a serious breach of these terms, with notice and a fair chance to put it right where that is possible.

Your data

Your pricing, your clients, your walkthroughs and your quotes are yours. We claim no ownership of them. Each business has its own isolated database. We use your data to run the service for you — we do not sell it, we do not advertise to your clients, and we do not train machine-learning models on it.

Your data is stored and backed up outside Canada, currently in the European Union. Our providers also process it outside Canada. Information held in another country can be reached by that country's authorities under their lawful process. The Privacy Policy lists every provider we use and forms part of this agreement.

Ending your subscription does not delete anything. We keep your data until you ask us to delete it, and we will remind you at least once a year that we still hold it. If we ever need to delete data you have not asked us to delete, you get at least 90 days' notice by email first. You can ask for an export at any time and we will send it within 10 business days; self-serve export is not available yet, and we may charge a reasonable fee for more than two exports in a year. A deletion request must come from the account owner's email address.

Artificial intelligence

Some parts of Bidovi use AI models to read quote requests, pull out details and draft quotes and cover letters. AI output is a draft, not advice and not a decision by us. Prices, quantities, frequencies and wording it produces may be wrong, incomplete or unsuitable for the job.

You are responsible for checking every price, term and statement in a quote before you send it. The service is built so that no AI-drafted quote reaches one of your clients unless a person on your side sends it. AI features are included in your fees subject to a fair-use allowance we may set; if your use runs far beyond it we may slow or pause those features for the rest of the billing period, and we will tell you if we do.

Email sent for you

Where you have not connected your own mailbox, the service may send quotes and replies on your behalf from an address we operate, with your reply-to address. You are responsible for the content, recipients and timing of every message sent in your name, including compliance with Canada's anti-spam law — having consent where it is required, identifying your business, and honouring unsubscribes. Quotes sent in answer to a request are generally exempt from the consent requirement; unsolicited follow-ups and promotions are not. Do not remove an unsubscribe link the service includes. We may limit sending rates to protect deliverability.

We will always send you the messages needed to operate your account — invoices, receipts, renewal reminders, failed-payment notices, security alerts and notices under these terms. Unsubscribing from marketing does not stop those.

Acceptable use

Do not use Bidovi to send anything unlawful, misleading or unsolicited at scale, to impersonate someone, or to try to reach another business's data. We may suspend an account that does, and we will tell you why.

Availability

We aim to keep Bidovi running at all times but we do not guarantee uninterrupted or error-free operation, and there is no service level agreement unless we sign one with you. The service currently runs on a single hosted server. Maintenance happens, and services we depend on occasionally fail. Where we can, we schedule downtime outside Ontario business hours and give notice of any planned outage expected to last more than an hour.

Support

We provide reasonable email support during business hours for questions about using the product. Support does not include pricing advice for your quotes, training beyond our documentation, or custom development, unless we agree otherwise in writing.

Other services you connect

When you connect a CRM, a file store or another tool, that connection is governed by their terms as well as ours. We are not responsible for how those services behave, or for your data once it reaches them. If you ask us to enable an integration, we will tell you which provider receives the data before we switch it on.

Trademarks and franchise brands

ServiceMaster, HubSpot, Salesforce, Zoho, Dropbox and Google Drive are trademarks of their owners. They appear here to describe real integrations and real use, not to suggest partnership, sponsorship or endorsement.

Some templates we ship carry franchise-system branding by design, because Bidovi is sold to franchisees who are entitled to use those marks. If you use them, you confirm you are an authorized franchisee, and you must stop using those templates if you cease to be one. Whether a third-party quoting tool is permitted under your franchise agreement is for you to check. Your own brand stays yours; you give us permission to put your name, logo and details on the quotes and emails we produce for you, and nothing more.

Liability

Bidovi is a tool for producing quotes. You are responsible for what you sell, what you charge, what you commit to, and for checking a quote before it goes out.

To the extent the law allows, each side's total liability to the other for any claim relating to the service is limited to the fees you paid in the twelve months before the claim, or $100, whichever is greater. Neither side is liable to the other for indirect losses such as lost profits or lost business. Some claims sit outside that cap — including a separate, higher cap for security incidents — and nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. A change that materially affects you takes effect at your next renewal, not immediately, and we will email the account owner before then so you can cancel before it applies. The date at the top of this page will change.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in it. Disputes go to the courts of Ontario sitting in Peterborough.

Questions and notices

Use the contact page and a person will answer.

If you are a customer, the email address for formal notices under these terms, and our registered office address, are set out in the agreement you accepted at signup and are available from the billing page in your account. Anyone who needs the registered office address to serve a legal notice can ask through the contact page and we will provide it.